Refund and Billing Policy

1. Billing Cycle

• Starter and Pro plan subscriptions are billed monthly through Paystack, starting from the date you first subscribe.
• Your plan automatically renews each month unless you cancel before the renewal date.
• Message limits and usage counters reset at the start of each new billing cycle.

2. Cancellations

You may cancel your subscription at any time from Dashboard → Billing → “Downgrade to Free.”

• If you cancel, you will retain access to your paid plan's features until the end of your current billing period.
• Once the billing period ends, your account will automatically move to the Free plan, and Free plan limits (30 messages/month, 15 products) will apply going forward.
• Your existing data, products, and ledger history are not deleted when you downgrade — only your ongoing message and product limits change.

3. Refunds

• Subscription payments are generally non-refundable once a billing cycle has started, as you retain full access to the paid plan for that period.
• If you believe you were charged in error (for example, a duplicate charge or a charge after a successful cancellation), contact us within 7 days of the charge and we will investigate and issue a refund if warranted.
• We do not offer partial refunds for unused time within a billing cycle if you cancel mid-cycle — you retain access through the end of the period you already paid for instead.

4. Failed Payments

• If a scheduled payment fails, your account will be marked “past due.” We will notify you via WhatsApp.
• If payment is not resolved, your account will be downgraded to the Free plan and paid features will no longer be accessible until you resubscribe.
• No penalty fees are charged for failed payments beyond the standard subscription amount.

5. Plan Changes

• You may upgrade from Starter to Pro (or vice versa) at any time from your Billing dashboard.
• Upgrades take effect immediately; you will be billed the new plan's rate on your next billing cycle, or immediately if required by Paystack's subscription handling for the upgrade.

6. Contact Us

For billing questions, disputes, or refund requests, contact:

UltimaSpark Agency
Email: ultimasparkbooks@gmail.com